Return and Refund Policy

Last updated: October 24, 2026

Thank you for shopping with Pet Card Mint, a brand operated by Gemini Clothing LLC.

We want every personalized pet keepsake to arrive as expected. Please review the following return, replacement, refund, and cancellation terms before placing your order.

1. Personalized and Made-to-Order Products

Our personalized pet cards are created using the names, photos, designs, and other details provided by our customers.

Because these products are custom-made, we generally cannot accept returns or exchanges for change of mind, buyer's remorse, or personalization errors resulting from information submitted by the customer, except where required by law or where a return right has otherwise been granted.

Please carefully review all names, photos, spelling, design choices, and other personalization details before completing your order.

Any additional return rights provided through our checkout or applicable return rules will be honored.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrectly printed due to our error, or different from what you ordered, please contact us.

Email support@petcardmint.com, preferably within 7 calendar days of delivery, with:

• Your order number

• Your checkout email address

• Clear photos showing the issue

• A brief description of the problem

We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.

Reporting an issue after seven days does not limit any rights you may have under applicable consumer protection laws.

3. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing it.

We may be able to accommodate changes before production begins. Once personalization or printing has started, changes and cancellations may no longer be possible.

If we cannot fulfill an order or are unable to ship within an applicable promised period, we will provide the cancellation and refund options required by law.

4. Returns and Refund Eligibility

Please do not return any item without first contacting our support team for instructions.

If a return is approved, we will explain the applicable return process and any shipping arrangements. For incorrect, defective, or damaged products caused by our error, we will provide an appropriate remedy without imposing costs that applicable law requires us to bear.

Any return eligibility or return window provided through Shopify checkout or our applicable store return rules will also be honored.

5. Refund Processing

Approved refunds will normally be issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

6. Contact Us

For questions about returns, replacements, refunds, or cancellations:

Pet Card Mint
Operated by Gemini Clothing LLC
Email: support@petcardmint.com
Website: https://petcardmint.com

Nothing in this policy excludes or limits any consumer rights that cannot legally be waived.